We can work it out: A multilevel examination of relationships among group and individual technology workarounds, and performance

Shaobo Wei; Xiayu Chen; Ronald E. Rice

doi:10.1002/joom.1267

journal article Jul 26, 2023

We can work it out: A multilevel examination of relationships among group and individual technology workarounds, and performance

Shaobo Wei

Xiayu Chen

Ronald E. Rice

Journal of Operations Management Vol. 69 No. 6 pp. 1008-1038 · Wiley

View at Publisher Save 10.1002/joom.1267

Abstract

AbstractDespite the operational nature of enterprise system (ES) implementation and use, individual employees or work groups may deploy technology workarounds to circumvent inflexibility in or obstacles to using the ES. However, our understanding of the multilevel nature of technology workarounds and their performance implications remains limited. Drawing upon the multilevel theory of system usage and adaptive structuration theory, the current study examines the conditions under which group technology workarounds affect group performance, individual technology workarounds, and individual performance. Based on two studies with different research designs, we find that group technology workarounds have distinctive effects on short‐ and on long‐term group performance. Specifically, while the impact of group technology workarounds on group performance is significantly positive in the short term, such effect diminishes over time. System failure and competition intensity strengthen the positive effect of group technology workarounds on short‐term performance, whereas system failure and task nonroutineness lessen the negative effect of group technology workarounds on long‐term performance. Our study further confirms the multilevel nature of technology workarounds, finding that group technology workarounds can influence individual technology workarounds and thereby individual performance. Our results support the view that technology workarounds as a group action should be considered alongside individual technology workarounds, as well as their positive and negative effects on both group and individual performance, in both the short‐ and long‐term.

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Metrics

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Citations

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References

Details

Published: Jul 26, 2023
Vol/Issue: 69(6)
Pages: 1008-1038
License: View

Authors

S

Shaobo Wei

School of Management Hefei University of Technology Hefei Anhui China

X

Xiayu Chen

School of Management Hefei University of Technology Hefei Anhui China

R

Ronald E. Rice

Department of Communication, 4005 Social Sciences and Media Studies (SS&MS) University of California Santa Barbara California USA

Funding

National Natural Science Foundation of China Award: 72071190

Cite This Article

Shaobo Wei, Xiayu Chen, Ronald E. Rice (2023). We can work it out: A multilevel examination of relationships among group and individual technology workarounds, and performance. Journal of Operations Management, 69(6), 1008-1038. https://doi.org/10.1002/joom.1267

We can work it out: A multilevel examination of relationships among group and individual technology workarounds, and performance

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