Visitor Emotions and Behavioral Intentions: The Case of Concentration Camp Memorial Neuengamme

Jeroen Nawijn; Marie‐Christin Fricke

doi:10.1002/jtr.1977

journal article Nov 19, 2013

Visitor Emotions and Behavioral Intentions: The Case of Concentration Camp Memorial Neuengamme

Jeroen Nawijn

Marie‐Christin Fricke

International Journal of Tourism Research Vol. 17 No. 3 pp. 221-228 · Wiley

View at Publisher Save 10.1002/jtr.1977

Abstract

AbstractVisits to sites associated with death and suffering are considered emotionally laden. Few studies empirically investigated visitor emotions at such sites. This study examines emotional responses of 241 visitors to concentration camp memorial Neuengamme and assesses how emotions are associated with long‐term consequences of revisit intentions and positive word of mouth. Tourists experience negative emotions more intensely compared with positive emotions. Negative emotions predict long‐term behavioral intentions more than positive emotions do. Shock and sadness are of particular importance. This study suggests that certain negative emotions also have the power to broaden‐and‐build and may have long‐term behavioral consequences. Copyright © 2013 John Wiley & Sons, Ltd.

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Details

Published: Nov 19, 2013
Vol/Issue: 17(3)
Pages: 221-228
License: View

Authors

J

Jeroen Nawijn

NHTV Breda University of Applied Sciences Academy for Tourism Breda the Netherlands

M

Marie‐Christin Fricke

NHTV Breda University of Applied Sciences Academy for Tourism Breda the Netherlands

Cite This Article

Jeroen Nawijn, Marie‐Christin Fricke (2013). Visitor Emotions and Behavioral Intentions: The Case of Concentration Camp Memorial Neuengamme. International Journal of Tourism Research, 17(3), 221-228. https://doi.org/10.1002/jtr.1977

Visitor Emotions and Behavioral Intentions: The Case of Concentration Camp Memorial Neuengamme

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