Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view

Gautam Ray; Jay B. Barney; Waleed A. Muhanna

doi:10.1002/smj.366

journal article Dec 03, 2003

Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view

Gautam Ray Jay B. Barney

Waleed A. Muhanna

Strategic Management Journal Vol. 25 No. 1 pp. 23-37 · Wiley

View at Publisher Save 10.1002/smj.366

Abstract

Abstract
A growing body of empirical literature supports key assertions of the resource‐based view. However, most of this work examines the impact of firm‐specific resources on the overall performance of a firm. In this paper it is argued that, in some circumstances, adopting the effectiveness of business processes as a dependent variable may be more appropriate than adopting overall firm performance as a dependent variable. This idea is tested by examining the determinants of the effectiveness of the customer service business process in a sample of North American insurance companies. Results are consistent with resource‐based expectations, and they show that distinctive advantages observable at the process level are not necessarily reflected in firm level performance. The implications of these findings for research and practice are discussed along with a discussion of the relationship between resources and capabilities, on the one hand, and business processes, activities, and routines, on the other. Copyright © 2003 John Wiley & Sons, Ltd.

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References

Details

Published: Dec 03, 2003
Vol/Issue: 25(1)
Pages: 23-37
License: View

Authors

Ohio State University

W

Waleed A. Muhanna

Cite This Article

Gautam Ray, Jay B. Barney, Waleed A. Muhanna (2003). Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view. Strategic Management Journal, 25(1), 23-37. https://doi.org/10.1002/smj.366

Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view

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