Happy But Uncivil? Examining When and Why Positive Affect Leads to Incivility

Remus Ilies; Cathy Yang Guo; Sandy Lim; Kai Chi Yam; Xinxin Li

doi:10.1007/s10551-018-04097-1

journal article Jan 07, 2019

Happy But Uncivil? Examining When and Why Positive Affect Leads to Incivility

Remus Ilies Cathy Yang Guo Sandy Lim Kai Chi Yam

Xinxin Li

Journal of Business Ethics Vol. 165 No. 4 pp. 595-614 · Springer Science and Business Media LLC

View at Publisher Save 10.1007/s10551-018-04097-1

Topics

No keywords indexed for this article. Browse by subject →

References

87

[1]

Adams, G. A., & Webster, J. R. (2013). Emotional regulation as a mediator between interpersonal mistreatment and distress. European Journal of Work and Organizational Psychology, 22, 697–710. 10.1080/1359432x.2012.698057

[2]

Alter, A., & Forgas, J. P. (2007). On being happy but fearing failure: The effects of mood on self-handicapping strategies. Journal of Experimental Social Psychology, 43, 947–954. 10.1016/j.jesp.2006.07.009

[3]

Andersson, L. M., & Pearson, C. M. (1999). Tit-for-tat? The spiralling effect of incivility in the workplace. Academy of Management Review, 24, 452–471. 10.5465/amr.1999.2202131

[4]

Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Englewood Cliffs: Prentice Hall.

[5]

Bandura, A. (1991). Social cognitive theory of moral thought and action. In W. M. Kurtines & L. Gewirtz (Eds.), Handbook of moral behavior and development (Vol (1, pp. 45–103). Hillsdale: Erlbaum.

[6]

Moral Disengagement in the Perpetration of Inhumanities

Albert Bandura

Personality and Social Psychology Review 1999 10.1207/s15327957pspr0303_3

[7]

Mechanisms of moral disengagement in the exercise of moral agency.

Albert Bandura, Claudio Barbaranelli, Gian Vittorio Caprara et al.

Journal of Personality and Social Psychology 1996 10.1037/0022-3514.71.2.364

[8]

Batson, C. D. (1998). Altruism and prosocial behavior. In D. T. Gilbert, S. T. Fiske & G. Lindzey (Eds.), The handbook of Social Psychology. Boston: McGraw-Hill.

[9]

Practical Issues in Structural Modeling

P. M. BENTLER, CHIH-PING CHOU

Sociological Methods & Research 1987 10.1177/0049124187016001004

[10]

Blau, G., & Andersson, L. (2005). Testing a measure of instigated workplace incivility. Journal of Occupational & Organizational Psychology, 78, 595–614. 10.1348/096317905x26822

[11]

Cacioppo, J. T., Gardner, W. L., & Berntson, G. G. (1999). The affect system has parallel and integrative processing components: Form follows function. Journal of Personality and Social Psychology, 76, 839–855. 10.1037/0022-3514.76.5.839

[12]

Carlo, G., Mestre, M. V., Samper, P., Tur, A., & Armenta, B. E. (2010). Feelings or cognitions? Moral cognitions and emotions as longitudinal predictors of prosocial and aggressive behaviors. Personality and Individual Differences, 48, 872–877. 10.1016/j.paid.2010.02.010

[13]

Carver, C. (2003). Pleasure as a sign you can attend to something else: Placing positive feelings within a general model of affect. Cognition and Emotion, 17, 241–261. 10.1080/02699930302294

[14]

Chen, Y., Ferris, D. L., Kwan, H. K., Yan, M., Zhou, M., & Hong, Y. (2013). Self-love’s lost labor: A self-enhancement model of workplace incivility. Academy of Management Journal, 56, 1199–1219. 10.5465/amj.2010.0906

[15]

Claybourn, M. (2011). Relationships between moral disengagement, work characteristics and workplace harassment. Journal of Business Ethics, 100, 1882–1889. 10.1007/s10551-010-0680-1

[16]

Trends in Theory Building and Theory Testing: A Five-Decade Study of theAcademy of Management Journal

Jason A. Colquitt, Cindy P. Zapata-Phelan

Academy of Management Journal 2007 10.5465/amj.2007.28165855

[17]

Cortina, L. M., & Magley, V. J. (2009). Patterns and profiles of responses to incivility in the workplace. Journal of Occupational and Health Psychology, 14, 272–288. 10.1037/a0014934

[18]

Incivility in the workplace: Incidence and impact.

Lilia M. Cortina, Vicki J. Magley, Jill Hunter Williams et al.

Journal of Occupational Health Psychology 2001 10.1037/1076-8998.6.1.64

[19]

Davidson, R. J. (1993). The neuropsychology of emotion and affective style. In M. Lewis & J. M. Haviland (Eds.), Handbook of emotion (pp. 143–154). New York: Guilford Press.

[20]

Davis, M. H. (1980). A multidimensional approach to individual differences in empathy. JSAS Catalog of Selected Documents in Psychology, 10, 85.

[21]

Measuring individual differences in empathy: Evidence for a multidimensional approach.

Mark H. Davis

Journal of Personality and Social Psychology 1983 10.1037/0022-3514.44.1.113

[22]

Derogatis, L. R., & Spencer, P. M. (1983). The brief symptom inventory: Administration, scoring, and procedure manual—I. Baltimore: Clinical Psychometric Research.

[23]

Moral disengagement in ethical decision making: A study of antecedents and outcomes.

JAMES R. DETERT, LINDA KLEBE TREVIÑO, Vicki L. Sweitzer

Journal of Applied Psychology 2008 10.1037/0021-9010.93.2.374

[24]

Duffy, M. K., Aquino, K., Tepper, B. J., Reed, A., & O’Leary-Kelly, A. M. (2005). Moral disengagement and social identification: When does being similar result in harm doing? Paper presented at the Academy of Management Annual Conference, Honolulu, Hawaii.

[25]

Ferguson, M. (2012). You cannot leave it at the office: Spillover and crossover of coworker incivility. Journal of Organizational Behavior, 33, 571–588. 10.1002/job.774

[26]

Fida, R., Paciello, M., Tramontano, C., Fontaine, R. G., Barbaranelli, C., & Farnese, M. L. (2015). An integrative approach to understanding counterproductive work behavior: The roles of stressors, negative emotions, and moral disengagement. Journal of Business Ethics. 130, 1–14. 10.1007/s10551-014-2209-5

[27]

Forgas, J. P. (1998). On being happy and mistaken? Mood effects on the fundamental attribution error. Journal of Personality and Social Psychology, 75, 318–331. 10.1037/0022-3514.75.2.318

[28]

Forgas, J. P. (1999a). Feeling and speaking: Mood effects on verbal communication strategies. Personality and Social Psychology Bulletin, 25, 850–863. 10.1177/0146167299025007007

[29]

Forgas, J. P. (1999b). On feeling good and being rude: Affective influences on language use and request formulations. Journal of Personality and Social Psychology, 76, 928–939. 10.1037/0022-3514.76.6.928

[30]

Forgas, J. P. (2014). On the downside of feeling good: Evidence for the motivational, cognitive and behavioral disadvantages of positive affect? In J. Gruber & J. T. Moskowitz (Eds.), Positive emotion: Integrating the light sides and dark sides (pp. 301–322). New York: Oxford University Press. 10.1093/acprof:oso/9780199926725.003.0017

[31]

Forgas, J. P., Goldenberg, L., & Unkelbach, C. (2009). Can bad weather improve your memory? A field study of mood effects on memory in a real-life setting. Journal of Experimental Social Psychology, 54, 254–257. 10.1016/j.jesp.2008.08.014

[32]

Foulk, T. A., Lanaj, K., Tu, M., Erez, A., & Archambeau, L. (2018). Heavy is the head that wears the crown: An actor-center approach to daily psychological power, abusive leader behavior, and perceived incivility. Academy of Management Journal, 61, 661–684. 10.5465/amj.2015.1061

[33]

What Good Are Positive Emotions?

Barbara L. Fredrickson

Review of General Psychology 1998 10.1037/1089-2680.2.3.300

[34]

The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions.

Barbara L. Fredrickson

American Psychologist 2001 10.1037/0003-066x.56.3.218

[35]

Gable, P. A., & Harmon-Jones, E. (2008). Approach-motivated positive affect reduces breadth of attention. Psychological Science, 19, 476–482. 10.1111/j.1467-9280.2008.02112.x

[36]

Galinsky, A. D., & Ku, G. (2004). The effects of perspective-taking on prejudice: The moderating role of self-evaluation. Personality and Social Psychology Bulletin, 30, 594–604. 10.1177/0146167203262802

[37]

Perspective-Taking and Self-Other Overlap: Fostering Social Bonds and Facilitating Social Coordination

Adam D. Galinsky, Gillian Ku, Cynthia S. Wang

Group Processes & Intergroup Relations 2005 10.1177/1368430205051060

[38]

Perspective-taking: Decreasing stereotype expression, stereotype accessibility, and in-group favoritism.

Adam D. Galinsky, Gordon B. Moskowitz

Journal of Personality and Social Psychology 2000 10.1037/0022-3514.78.4.708

[39]

Galper, R. E. (1976). Turning observers into actors: Differential causal attributions as a function of “empathy. Journal of Research in Personality, 10, 328–335. 10.1016/0092-6566(76)90022-2

[40]

Gino, F., & Ariely, D. (2012). The dark side of creativity: Original thinkers can be more dishonest. Journal of Personality and Social Psychology, 102, 445–459. 10.1037/a0026406

[41]

Gruber, J., Mauss, I. B., & Tamir, M. (2011). A dark side of happiness? How, when, and why happiness is not always good. Perspective on Psychological Science, 6, 222–233. 10.1177/1745691611406927

[42]

Hayes, A. (2013). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. New York: Guilford Press.

[43]

Henle, C. A. (2005). Predicting workplace deviance from the interaction between organizational justice and personality. Journal of Managerial Issues, 17, 247–263.

[44]

Hirsh, J. B., Galinsky, A., & Zhong, C. (2011). Drunk, powerful, and in the dark: How general processes of disinhibition produce both prosocial and antisocial behavior. Perspectives on Psychological Science, 6, 415–427. 10.1177/1745691611416992

[45]

Hofmann, D. A., & Gavin, M. B. (1998). Centering decisions in hierarchical linear models: Implications for research in organizations. Journal of Management, 24, 623–641. 10.1177/014920639802400504

[46]

Ilies, R., Aw, S. S. Y., & Pluut, H. (2015). Intraindividual models of employee well- being: What have we learned and where do we go from here? European Journal of Work and Organizational Psychology, 24, 827–838. 10.1080/1359432x.2015.1071422

[47]

Isen, A. M. (2000). Positive affect and decision making. In M. Lewis & J. Haviland-Jones (Eds.), Handbook of emotions (pp. 417–435). New York: Guilford Press.

[48]

James, L. R. (1980). The unmeasured variables problem in path analysis. Journal of Applied Psychology, 65, 415–421. 10.1037/0021-9010.65.4.415

[49]

Kline, R. B. (2016). Principles and practice of structural equation modeling (4th edn.). New York: Guilford Press.

[50]

Lamm, C., Batson, C. D., & Decety, J. (2007). The neural substrate of human empathy: effects of perspective taking and cognitive appraisal. Journal of Cognitive Neuroscience, 19, 42–58. 10.1162/jocn.2007.19.1.42

Showing 50 of 87 references

Metrics

30

Citations

87

References

Details

Published: Jan 07, 2019
Vol/Issue: 165(4)
Pages: 595-614
License: View

Authors

Singapore Management University

K

Kai Chi Yam

1Department of Management and Organizations, National University of Singapore, Singapore; email: bizykc@nus.edu.sg

X

Xinxin Li

Key Laboratory of Fujian-Taiwan Animal Pathogen Biology, College of Animal Sciences, Fujian Agriculture and Forestry University, Fuzhou, 350002, China

Cite This Article

Remus Ilies, Cathy Yang Guo, Sandy Lim, et al. (2019). Happy But Uncivil? Examining When and Why Positive Affect Leads to Incivility. Journal of Business Ethics, 165(4), 595-614. https://doi.org/10.1007/s10551-018-04097-1

Happy But Uncivil? Examining When and Why Positive Affect Leads to Incivility

You May Also Like