Smart city technologies from the perspective of technology acceptance

Taşkın Dirsehan; Liesbet van Zoonen

doi:10.1049/smc2.12040

journal article Open Access Aug 25, 2022

Smart city technologies from the perspective of technology acceptance

Taşkın Dirsehan

Liesbet van Zoonen

IET Smart Cities Vol. 4 No. 3 pp. 197-210 · Institution of Engineering and Technology (IET)

View at Publisher Save 10.1049/smc2.12040

Abstract

Abstract
Most studies in the literature aim to discuss and examine the technologies in smart cities. Much less is known about the dynamics of their acceptance by citizens. Therefore, we conducted a systematic literature review of studies examining the acceptance of smart city technologies (SCTs), focussing particularly on Technology User Acceptance Models (TAM). Using a novel framework of SCTs based on the technology visibility and citizen interaction, we categorise them as individual‐based explicit SCTs, collective‐purpose explicit SCTs, digitising SCTs, and infrastructure SCTs. We assess that studies about citizen acceptation of SCTs have been mainly focussed on individual technologies. Also, the review shows that the field is nascent and fragmented, and that a wide variety of variables have been used to predict the adoption of individual‐based explicit SCTs, with the classic ones of TAM (perceived use and perceived usefulness) unmistakably being relevant in the smart city context as well. As a result of the fragmentation of the field, our review was not yet able to identify generalisable knowledge about the acceptance of the smart city and its technologies by citizens. We end with some suggestions for future research approaches and designs.

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Details

Published: Aug 25, 2022
Vol/Issue: 4(3)
Pages: 197-210
License: View

Authors

T

Taşkın Dirsehan

Department of Business Administration Faculty of Business Administration Marmara University Istanbul Turkey; Leiden‐Delft‐Erasmus Centre for BOLD Cities Erasmus University Rotterdam Rotterdam The Netherlands

L

Liesbet van Zoonen

Leiden‐Delft‐Erasmus Centre for BOLD Cities Erasmus University Rotterdam Rotterdam The Netherlands; Department of Public Administration & Sociology Erasmus University Rotterdam Rotterdam The Netherlands

Cite This Article

Taşkın Dirsehan, Liesbet van Zoonen (2022). Smart city technologies from the perspective of technology acceptance. IET Smart Cities, 4(3), 197-210. https://doi.org/10.1049/smc2.12040

Smart city technologies from the perspective of technology acceptance

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