The Methodology of User-Sensitive Service Design within Urban Planning

Sirkku Wallin; Liisa Horelli

doi:10.1068/b35130

journal article Jan 01, 2010

The Methodology of User-Sensitive Service Design within Urban Planning

Sirkku Wallin Liisa Horelli

Environment and Planning B: Planning and Design Vol. 37 No. 5 pp. 775-791 · SAGE Publications

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Abstract

The increasingly complex living environment poses challenges in everyday life that traditional urban planning cannot meet. We argue that the methodology called the user-sensitive service design within urban planning is viable for many stakeholders in a situation where the infrastructure of everyday life is shattering and the uncertainty and ambiguity of the planning process and outcomes are prevailing. Our aim is to present the methodology and its application in the planning and development of digitised services in a neighbourhood of Helsinki. The methodology turns out to be a hybridiser and a bridge builder that embeds urban planning in the local context. In addition, it is a vehicle for transferring planning content to the phases of implementation and use, resulting in the emergence of glocal digital spaces.

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References

Details

Published: Jan 01, 2010
Vol/Issue: 37(5)
Pages: 775-791
License: View

Authors

S

Sirkku Wallin

Centre for Urban and Regional Studies, Helsinki University of Technology, PO Box 9300, FIN-02015 TKK, Finland

L

Liisa Horelli

Centre for Urban and Regional Studies, Helsinki University of Technology, PO Box 9300, FIN-02015 TKK, Finland

Cite This Article

Sirkku Wallin, Liisa Horelli (2010). The Methodology of User-Sensitive Service Design within Urban Planning. Environment and Planning B: Planning and Design, 37(5), 775-791. https://doi.org/10.1068/b35130

The Methodology of User-Sensitive Service Design within Urban Planning

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