A tool to evaluate patients’ experiences of nursing care in Australian general practice: development of the Patient Enablement and Satisfaction Survey

Jane Desborough; Michelle Banfield; Rhian Parker

doi:10.1071/py12121

journal article Mar 08, 2013

A tool to evaluate patients’ experiences of nursing care in Australian general practice: development of the Patient Enablement and Satisfaction Survey

Jane Desborough Michelle Banfield

Rhian Parker

Australian Journal of Primary Health Vol. 20 No. 2 pp. 209-215 · CSIRO Publishing

View at Publisher Save 10.1071/py12121

Abstract

Australian health policy initiatives have increasingly supported the employment of nurses in general practice. An understanding of the impact of nursing care on patients in this setting is integral to assuring quality, safety and a patient-centred focus. The aim was to develop a survey to evaluate the satisfaction and enablement of patients who receive nursing care in Australian general practices. The survey was to be simple to administer and analyse, ensuring practicality for use by general practice nurses, doctors and managers. Two validated instruments formed the basis of the Patient Enablement and Satisfaction Survey (PESS). This survey was refined and validated for the Australian setting using focus groups and in-depth interviews with patients, and feedback from general practice nurses. Test-retest and alternate form methods were used to establish the survey’s reliability. Feedback resulted in 14 amendments to the original draft survey. Questions that demonstrated a strong positive correlation for the test-retest and alternate form measures were included in the final survey. The PESS is a useful, practical tool for the evaluation of nursing care in Australian general practice, its validity and reliability established through a patient-centred research approach, reflective of the needs of patients accessing nursing services in this setting.

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Details

Published: Mar 08, 2013
Vol/Issue: 20(2)
Pages: 209-215
License: View

Authors

J

Jane Desborough

AAustralian Primary Health Care Research Institute, Australian National University, Level 1 Ian Potter House, Gordon Street, Acton, ACT 0200, Australia.; BCorresponding author. Email: jane.desborough@anu.edu.au

M

Michelle Banfield

AAustralian Primary Health Care Research Institute, Australian National University, Level 1 Ian Potter House, Gordon Street, Acton, ACT 0200, Australia.

R

Rhian Parker

AAustralian Primary Health Care Research Institute, Australian National University, Level 1 Ian Potter House, Gordon Street, Acton, ACT 0200, Australia.

Cite This Article

Jane Desborough, Michelle Banfield, Rhian Parker (2013). A tool to evaluate patients’ experiences of nursing care in Australian general practice: development of the Patient Enablement and Satisfaction Survey. Australian Journal of Primary Health, 20(2), 209-215. https://doi.org/10.1071/py12121

A tool to evaluate patients’ experiences of nursing care in Australian general practice: development of the Patient Enablement and Satisfaction Survey

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