Measuring Artificial Intelligence Customer Experience: Scale Development and Validation

Ching-Jui Keng; Ping-Fang Sung; Yu-Hsin Chen

doi:10.1080/10447318.2025.2466064

journal article Feb 24, 2025

Measuring Artificial Intelligence Customer Experience: Scale Development and Validation

Ching-Jui Keng

Ping-Fang Sung Yu-Hsin Chen

International Journal of Human–Computer Interaction Vol. 41 No. 20 pp. 12970-12983 · Informa UK Limited

View at Publisher Save 10.1080/10447318.2025.2466064

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Details

Published: Feb 24, 2025
Vol/Issue: 41(20)
Pages: 12970-12983

Authors

C

Ching-Jui Keng

Department of Business Management, National Taipei University of Technology

P

Ping-Fang Sung

College of Management, National Taipei University of Technology

Y

Yu-Hsin Chen

Department of Marketing and Distribution Management, National Kaohsiung University of Science and Technology

Cite This Article

Ching-Jui Keng, Ping-Fang Sung, Yu-Hsin Chen (2025). Measuring Artificial Intelligence Customer Experience: Scale Development and Validation. International Journal of Human–Computer Interaction, 41(20), 12970-12983. https://doi.org/10.1080/10447318.2025.2466064

Measuring Artificial Intelligence Customer Experience: Scale Development and Validation

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