journal article
Apr 01, 1995
Competing On Service: Technology and teamwork in supplementary services
Abstract
Do your customers experience a seamless delivery of your products and services? Or are they frustrated by thoughtless employees or cumbersome processes? Evaluate your deliveiy of supplementary services using the “Flower of Service” as a guide.
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42
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0
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Details
- Published
- Apr 01, 1995
- Vol/Issue
- 23(4)
- Pages
- 32-47
- License
- View
Authors
Cite This Article
Christopher Lovelock (1995). Competing On Service: Technology and teamwork in supplementary services. Planning Review, 23(4), 32-47. https://doi.org/10.1108/eb054517