Medical managers’ financial accountability: The effects of feedback on work outcome and managerial performance

Manuela S. Macinati; Marco Giovanni Rizzo; Zahirul Hoque

doi:10.1111/faam.12285

journal article Jan 13, 2021

Medical managers’ financial accountability: The effects of feedback on work outcome and managerial performance

Manuela S. Macinati Marco Giovanni Rizzo Zahirul Hoque

Financial Accountability & Management Vol. 38 No. 4 pp. 530-553 · Wiley

View at Publisher Save 10.1111/faam.12285

Abstract

AbstractThis paper contributes to the limited empirical enquiries into the role of accounting in affecting medical professionals’ financial accountability perceptions and related outcomes and performance. It examines the associations among formal and informal feedback processes, managers’ financial accountability, work attitudes, and performance. Results of our survey to a sample of 115 senior medical managers in an Italian hospital reveal that the association between performance feedback sources and managerial performance depends on managers’ felt accountability and commitment. Further, we find that commitment bridges the link between accountability and managerial performance. Our findings provide two useful insights for healthcare management. First, healthcare managers should improve the technical features of the formal performance feedback practices to update medical managers on their goals in a timely and useful manner. Second, healthcare managers should encourage unplanned, spontaneous, and voluntary social interactions to enhance the positive effects of informal feedback. To sum up, our research adds to the limited knowledge of the accountability and performance literature using data from the actual setting and subjects of concern.

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Cited By

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Exploring the relationship between performance feedback and medical managers’ budgetary performance:The role of managerial self-efficacy

Marco Giovanni Rizzo · 2023

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Metrics

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Citations

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References

Details

Published: Jan 13, 2021
Vol/Issue: 38(4)
Pages: 530-553
License: View

Authors

M

Manuela S. Macinati

Facoltà di Economia, Dipartimento di Scienze dell'Economia e della Gestione Aziendale Università Cattolica del Sacro Cuore Rome Italy

M

Marco Giovanni Rizzo

Facoltà di Economia, Dipartimento di Scienze dell'Economia e della Gestione Aziendale Università Cattolica del Sacro Cuore Rome Italy

Z

Zahirul Hoque

Department of Accounting and Data Analytics, La Trobe Business School La Trobe University Melbourne Victoria Australia

Cite This Article

Manuela S. Macinati, Marco Giovanni Rizzo, Zahirul Hoque (2021). Medical managers’ financial accountability: The effects of feedback on work outcome and managerial performance. Financial Accountability & Management, 38(4), 530-553. https://doi.org/10.1111/faam.12285

Medical managers’ financial accountability: The effects of feedback on work outcome and managerial performance

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