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journal article Nov 01, 2018

From Situational Awareness to Actionability

Himanshu Zade Kushal Shah Vaibhavi Rangarajan Priyanka Kshirsagar Muhammad Imran ORCID Kate Starbird
Proceedings of the ACM on Human-Computer Interaction Vol. 2 No. CSCW pp. 1-18 · Association for Computing Machinery (ACM)
View at Publisher Save 10.1145/3274464
Abstract
People are increasingly sharing information on social media during disaster events. This information could be valuable to emergency responders, but there remain challenges for using it to inform response efforts---including filtering relevant information from the large volumes of noise. Previous research has largely focused on identifying information that can contribute to a generalized concept of situational awareness. Our work explores the value of approaching this problem from a different perspective---one of actionablity---with the idea that information relevance may vary across responder role, domain, and other factors. This approach asks how we can get the right information to the right person at the right time? We interviewed and surveyed diverse responders to understand what "actionable" information is, allowing that actionability might differ from one responder to another. Through the findings, we (a) offer a nuanced understanding of actionability and differentiate it from situational awareness; (b) describe responders' perspective of what distinguishes good information when making rapid judgments; and (c) suggest opportunities for augmenting social media use to highlight information that needs immediate attention. We offer researchers an opportunity to frame different models of actionability to suit the requirements of a responding role.
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References
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Metrics
91
Citations
41
References
Details
Published
Nov 01, 2018
Vol/Issue
2(CSCW)
Pages
1-18
License
View
Authors
H
Himanshu Zade

University of Washington, Seattle, WA, USA

K
Kushal Shah

University of Washington, Seattle, WA, USA

V
Vaibhavi Rangarajan

University of Washington, Seattle, WA, USA

P
Priyanka Kshirsagar

University of Washington, Seattle, WA, USA

M
Muhammad Imran

Qatar Computing Research Institute (QCRI), Doha, Qatar

K
Kate Starbird

University of Washington, Doha, WA, Qatar

Cite This Article
Himanshu Zade, Kushal Shah, Vaibhavi Rangarajan, et al. (2018). From Situational Awareness to Actionability. Proceedings of the ACM on Human-Computer Interaction, 2(CSCW), 1-18. https://doi.org/10.1145/3274464
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