journal article Nov 13, 2014

Consumers' Purchase Intentions and their Behavior

View at Publisher Save 10.1561/1700000036
Abstract
Purchase intentions are frequently measured and used by marketing managers as an input for decisions about new and existing products and services. Purchase intentions are correlated and predict future sales, but do so imperfectly. I review and summarize research on the relationship between purchase intentions and sales that has been conducted over the past 60 years. This review offers insights into how best to measure purchase intentions, how to forecast sales from purchase intentions measures, and why purchase intentions do not always translate into sales.
Topics

No keywords indexed for this article. Browse by subject →

References
92
[1]
Adams "Commentary on McNeil: “Federal programs to measure consumer purchase expectations”" Journal of Consumer Research (1974) 10.1086/208595
[2]
Ajzen (1988)
[3]
The theory of planned behavior

Icek Ajzen

Organizational Behavior and Human Decision Process... 1991 10.1016/0749-5978(91)90020-t
[4]
Ajzen (1980)
[5]
Albarracin "Theories of reasoned action and planned behavior as models of condom use: A meta-analysis" Psychological Bulletin (2001) 10.1037/0033-2909.127.1.142
[6]
Alexander "As time goes by: Do cold feet follow warm intentions for really new versus incrementally new products?" Journal of Marketing Research (2008) 10.1509/jmkr.45.3.307
[7]
Efficacy of the Theory of Planned Behaviour: A meta‐analytic review

Christopher J. Armitage, Mark Conner

British Journal of Social Psychology 2001 10.1348/014466601164939
[8]
Armstrong "Sales forecasts for existing consumer products and services: Do purchase intentions contribute to accuracy?" International Journal of Forecasting (2000) 10.1016/s0169-2070(00)00058-3
[9]
Bemmaor "Predicting behavior from intention-to-buy measures: The parametric case" Journal of Marketing Research (1995) 10.1177/002224379503200205
[10]
Bentler "Models of attitude-vehavior relations" Psychological Review (1979) 10.1037/0033-295x.86.5.452
[11]
Brennan "The accuracy of the Juster scale for predicting purchase rates of branded, fast-moving consumer goods" Marketing Bulletin (1994)
[12]
Byrnes "Consumer intentions to buy" Journal of Advertising Research (1964) 10.1080/00218499.1964.12519742
[13]
Chandon "When does the past repeat itself? The interplay of behavior prediction and personal norms" Journal of Consumer Research (2011) 10.1086/659378
[14]
Chandon "Do intentions really predict behavior? self-generated validity effects in survey research" Journal of Marketing Research (2004)
[15]
Chandon "The short- and long-term effects of measuring intent to repurchase" Journal of Consumer Research (2004) 10.1086/425091
[16]
Chandrashekaran (1998)
[17]
Chandrashekaran "From uncertain intentions to actual behavior: a threshold model of whether and when salespeople quit" Journal of Marketing Research (2000) 10.1509/jmkr.37.4.463.18793
[18]
Chapman "Measuring intent: There’s nothing “mere” about mere measurement effects" Psychology and Marketing (2001) 10.1002/mar.1031
[19]
Clawson "How useful are 90–day purchase probabilities?" Journal of Marketing (1971) 10.1177/002224297103500408
[20]
Dalton "Too much of a good thing: the benefits of implementation intentions depend on the number of goals" Journal of Consumer Research (2012) 10.1086/664500
[21]
Day "Predicting purchase behavior" Marketing Bulletin (1991)
[22]
Engel (1978)
[23]
Ferber "Subjective probabilities and buying intentions" Review of Economics and Statistics (1965) 10.2307/1927715
[24]
Fishbein (1975)
[25]
Fitzsimons "The effect of measuring intent on brand level purchase behavior" Journal of Consumer Research (1996) 10.1086/209462
[26]
Fitzsimons "Asking questions can change choice behavior: does it do so automatically or effortfully?" Journal of Experimental Psychology: Applied (2000)
[27]
Gabor "Ownership and acquisition of consumer durables: Report on the Nottingham consumer durables project" European Journal of Marketing (1972) 10.1108/eum0000000005145
[28]
Goldstein (2008)
[29]
Implementation intentions: Strong effects of simple plans.

Peter M. Gollwitzer

American Psychologist 1999 10.1037/0003-066x.54.7.493
[30]
Gollwitzer "Implementation intentions and goal achievement: A meta-analysis of effects and processes" Advances in Experimental Social Psychology (2006) 10.1016/s0065-2601(06)38002-1
[31]
Gormley "A note on seven brand rating scales and subsequent purchase" Journal of Marketing Research Society (1974)
[32]
Granbois "Primary and secondary validity of consumer purchase probabilities" Journal of Consumer Research (1975) 10.1086/208605
[33]
Greenwald "Increasing voting behavior by asking people if they expect to vote" Journal of Applied Psychology (1987) 10.1037/0021-9010.72.2.315
[34]
Howard (1969)
[35]
Hsee "Preference reversals between joint and separate evaluations of options: A review and theoretical analysis" Psychological Bulletin (1999) 10.1037/0033-2909.125.5.576
[36]
Hsiao "The role of stated intentions in new product purchase forecasting" Advances in Econometrics (2002) 10.1016/s0731-9053(02)16002-6
[37]
Infosino "Forecasting new product sales from likelihood of purchase ratings" Marketing Science (1986) 10.1287/mksc.5.4.372
[38]
Jamieson "Adjusting stated intention measures to predict trial purchase of new products: A comparison of models and methods" Journal of Marketing Research (1989) 10.1177/002224378902600307
[39]
Janiszewski "Transfer-appropriate processing response fluency and the mere measurement effect" Journal of Marketing Research (2007) 10.1509/jmkr.44.2.309
[40]
Juster "Consumer buying intentions and purchase probability: An experiment in survey design" Journal of the American Statistical Association (1966) 10.1080/01621459.1966.10480897
[41]
Kalwani "On the reliability of predictive validity of purchase intention measures" Marketing Science (1982) 10.1287/mksc.1.3.243
[42]
Kim "Relationships among attitudes, behavioral intentions and behavior: A meta-analysis of part research, part 2" Communication Research (1993) 10.1177/009365093020003001
[43]
Lee "The accuracy of the Conference Board’s buying plans index: A comparison of judgmental vs. extrapolation forecasting methods" International Journal of Forecasting (1997) 10.1016/s0169-2070(96)00711-x
[44]
Levav "When questions change behavior: The role of ease of representation" Psychological Science (2006) 10.1111/j.1467-9280.2006.01687.x
[45]
Lusk "Strategy and response to purchase intention questions" Marketing Letters (2007) 10.1007/s11002-006-9005-7
[46]
MacKenzie "The role of attitude toward the ad as a mediator of advertising effectiveness: A test of competing explanations" Journal of Marketing Research (1986) 10.1177/002224378602300205
[47]
Mahajan "New product forecasting models: Directions for research and implementation" International Journal of Forecasting (1988) 10.1016/0169-2070(88)90102-1
[48]
Manski "The use of intentions data to predict behavior: A best-case analysis" Journal of the American Statistical Association (1990) 10.1080/01621459.1990.10474964
[49]
Measuring Expectations

Charles F. Manski

Econometrica 2004 10.1111/j.1468-0262.2004.00537.x
[50]
McNeil "Federal programs to measure consumer purchase expectations, 1946–73: A post-mortem" Journal of Consumer Research (1974) 10.1086/208594

Showing 50 of 92 references

Metrics
112
Citations
92
References
Details
Published
Nov 13, 2014
Vol/Issue
7(3)
Pages
181-230
Cite This Article
Vicki Morwitz (2014). Consumers' Purchase Intentions and their Behavior. Foundations and Trends® in Marketing, 7(3), 181-230. https://doi.org/10.1561/1700000036
Related

You May Also Like

Is Food Marketing Making us Fat? A Multi-Disciplinary Review

Pierre Chandon, Brian Wansink · 2011

83 citations

Loyalty Programs: Generalizations on Their Adoption, Effectiveness and Design

Tammo H. A. Bijmolt, Matilda Dorotic · 2011

58 citations

Choice Models in Marketing: Economic Assumptions, Challenges and Trends

Sandeep R. Chandukala, Jaehwan Kim · 2008

58 citations