INTERNET BANKING AND TECHNOLOGICAL DISRUPTIONS AT ICICI BANK

Mr VR RAMAKRISHNA; PUSA LATHA

doi:10.65713/ijtlsv2i245

journal article Apr 04, 2026

INTERNET BANKING AND TECHNOLOGICAL DISRUPTIONS AT ICICI BANK

Mr VR RAMAKRISHNA PUSA LATHA

IJTLS pp. 428 · D3 Publishers

View at Publisher Save 10.65713/ijtlsv2i245

Abstract

This study examines Internet banking and technological disruptions, focusing on ICICI Bank. It investigates how digital technology has made banking transactions safer, faster, and more convenient for customers. The report highlights ICICI Bank's cutting-edge client experience offerings. Blockchain technologies, AI chatbots, and mobile banking apps are examples. It also addresses cybersecurity concerns, system failures, and digital literacy gaps. Technology can boost bank efficiency and cut costs, according to the paper. It also examines user satisfaction with online banking services. The report emphasizes the significance of staying current with technology to compete in finance. Online banking security regulations and compliance techniques are also discussed.

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References

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