Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience

Michael K. Hui; John E. G. Bateson

doi:10.1086/209250

journal article Sep 01, 1991

Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience

Michael K. Hui John E. G. Bateson

Journal of Consumer Research Vol. 18 No. 2 pp. 174 · Oxford University Press (OUP)

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Published: Sep 01, 1991
Vol/Issue: 18(2)
Pages: 174

Authors

M

Michael K. Hui

Department of Management and Marketing University of Macau Macau China

J

John E. G. Bateson

Cite This Article

Michael K. Hui, John E. G. Bateson (1991). Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience. Journal of Consumer Research, 18(2), 174. https://doi.org/10.1086/209250

Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience

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