T

Researcher Profile

Tsz-Wai Lui

2

Publications

143

Citations

3

Co-Authors

2

Active Years

Publications

Journal Article Journal of Hospitality and Tourism Technology Feb 02, 2022

Learning effectiveness of 3D virtual reality in hospitality training: a situated cognitive perspective

Tsz-Wai Lui · Lakshmi Goel

10.1108/jhtt-03-2021-0091 31 citations

Journal Article Tourism Management Apr 01, 2017

The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance

Gabriele Piccoli · Tsz-Wai Lui · Bettina Grün

10.1016/j.tourman.2016.08.015 112 citations

Publication Timeline

2022

1

2017

1

Frequent Co-Authors

Gabriele Piccoli