R

Researcher Profile

Ryan Clement

1

Publications

49

Citations

2

Co-Authors

1

Active Years

Publications

Journal Article Internet Reference Services Quarterly Oct 02, 2015

Walking a Mile in the User's Shoes: Customer Journey Mapping as a Method to Understanding the User Experience

Joe J. Marquez · Annie Downey · Ryan Clement

10.1080/10875301.2015.1107000 49 citations

Publication Timeline

2015

1

Frequent Co-Authors