R

Researcher Profile

Ralf Kellner

🏛 University of Passau, 94032 Passau, Germany

1

Publications

89

Citations

4

Co-Authors

1

Active Years

Publications

Journal Article Information Systems Research Sep 01, 2024

More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents

Ulrich Gnewuch · Stefan Morana · Oliver Hinz · Ralf Kellner +1 more

10.1287/isre.2022.0152 89 citations

Publication Timeline

2024

1

Frequent Co-Authors

Alexander Maedche